jordan
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Dear Customers:
Out of our commitment to the Islamic approach in dealing with all people according to the principles and rules of Islamic Sharia and in order to provide the best services, we would like to notify you that Jordan Islamic Bank believes in the right of the customer to submit any complaint and we will deal with it objectively and clearly with no distinction through an independent, specialized unit and a qualified and trained cadre to deal with customer complaints according to specific mechanisms and procedures based on the best practices in this field.
Customer may submit a complaint by the following means and tools
- Through Regular Mail at: P.O Box: 926225 Amman 11190 Jordan
- The Following E-mail : customer.complaints@islamicbank.com.jo
- or calling the Phone number : 065690007
- Or calling the toll Free number : 080022522
- Or by Fax to: 00962 6 5683750
- Or Through the Electronic form click here
The complaint will be evaluated, processed and decided upon, and the customer will be notified of the decision within (10) business days from the date of receiving the complaint and all relevant supporting documents. This period can be extended for a further 10 business days if the complaint requires this and the customer will be informed of the justification for this extension. In all cases, the period required to deal with and respond to any complaint should not exceed (30) business days from the date of submitting it.
New Services
You can now update your information through the "Islami Mobile" application, Without the need for that, visit the branch and without the need to communicate with the customer service center with ease and accuracy.
The Smartphone App is Available on the Following stores, Download the App now:
