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IraqFor reporting a complaint to the Central Bank of Jordan - Financial Consumer Protection, click here
Working Hours
Dear Customers,
We welcome you at all our branches and offices from 8:30 AM to 3:00 PM, except for the following locations:
From Saturday to Thursday:
- Istiqlal Mall
- Arifa Mall
- Amman Mall
- C-Town Mecca Mall
- Abdali Mall
- City Center/ Irbid
Morning Period: 10:00 AM to 3:00 PM
Evening Period: 4:00 PM to 10:00 PM
Friday: 2:00 PM to 10:00 PM
Free Zone (except on Friday):
Morning Period: 8:30 AM to 3:00 PM
Zarqa Jadidah Branch and Aqaba Branch:
From Sunday to Thursday:
Morning Period: 8:30 AM to 3:00 PM
Evening Period: 4:00 PM to 10:00 PM
On Saturday (and official holidays):
Morning Period: 10:00 AM to 3:00 PM
Evening Period: 4:00 PM to 10:00 PM
Self-service digital machines are available at the following locations:
- Arifa Mall Office.
- City Center/ Irbid Office.
- Pavilion Mall Office.
Contact Us
Jordan Islamic Bank offers a 24/7 call center which enables our customers to obtain directly many banking services without the need to refer to branches by calling our bank’s:
By Phone: +96265680001Head Office
Jordan – Amman – Shmeisani Thaqafa Street – 11 August St.
By regular mail to the address: P.O Box: 926225 Postal Code: 11190Telephone : +962 6 5670000
By Fax at : +962 6 5666326 +962 6 5606144 +962 6 5684755
E-mail : jib@islamicbank.com.joInvestor Relations : investrelations@islamicbank.com.joComplaint & Suggestions Online
Dear Customers :
Out of our commitment to the Islamic approach in dealing with all people according to the principles and rules of Islamic Sharia and in order to provide the best services, we would like to notify you that Jordan Islamic Bank believes in the right of the customer to submit any complaint and we will deal with it objectively and clearly with no distinction through an independent, specialized unit and a qualified and trained cadre to deal with customer complaints according to specific mechanisms and procedures based on the best practices in this field.
- Through Regular Mail at: P.O Box: 926225 Amman 11190 Jordan
- The Following E-mail : customer.complaints@islamicbank.com.jo
- or calling the Phone number : 065690007
- Or calling the toll Free number : 080022522
- Or by Fax to: 00962 6 5683750
- Or Through the Electronic form click here
The complaint will be evaluated, processed and decided upon, and the customer will be notified of the decision within (10) business days from the date of receiving the complaint and all relevant supporting documents. This period can be extended for a further 10 business days if the complaint requires this and the customer will be informed of the justification for this extension. In all cases, the period required to deal with and respond to any complaint should not exceed (30) business days from the date of submitting it.
In case the customer is not convinced of our bank’s response to the complaint submitted by him, he may resort to the Central Bank of Jordan or to courts, and he should notify the bank that he filed a complaint with the courts.
New Services
You can now update your information through the "Islami Mobile" application, Without the need for that, visit the branch and without the need to communicate with the customer service center with ease and accuracy.
The Smartphone App is Available on the Following stores, Download the App now:
